Well, hey!
I get the desire to help with situations that arise. I was warned when I joined my kink community (which is a poly community too, because I'd say at least half if not more of the people there are poly) that "there is drama." Well, duh. I see "drama" as nothing but a byproduct of humans humaning together in groups. Add in the fact that so many are using the group as their dating pool, and relationships are forming and dissolving all the time, and it's a wonder we manage to not fly apart at the seams. Yet, we manage. I frankly think it could be far worse than it is.
We have discussion groups, lots of them, that are like group therapy, of sorts. We do have a "what's said in the group stays in the group" sort of policy, but it's pretty difficult, if not impossible, to enforce. And we have the club owner who has the final say on consent violations when action needs to be taken (such as banning members from the club). And we have a Leadership Council, which I am part of, and subcommittees to that. Those of us on the Council and committees have signed non-disclosure agreements, so official business, or identifying info on members, is not something we can splash around. (Though no one is sure that those NDAs are legally binding, they are at least a good ethical step.)
Those of us on the Council do help facilitate discussions, sometimes.
The hard part here is how exactly do you prevent your team from letting their own personal biases as individuals come into play? It can be incredibly hard to stay "true-neutral." Everyone has opinions, and sometimes you would take a side in a rightfully-so sense. I mean, sometimes you just know bullshit when you hear it, right? So expecting anyone to be able to really, truly stay absolutely neutral and never take a side would be difficult.
There are challenges in this whole concept, but I don't necessarily look at it and think, "That's a terrible idea!" The fact is, when people have conflict, it will be natural for them to seek outlets to process it. For many of us, that will mean talking to friends. If you managed to create a space and a small group who are at least TRYING to keep neutrality and confidentiality and give people somewhere to go with issues, I can see the value in that, as opposed to just letting the gossip run wild wherever it will. Of course, you cannot control anyone so they'll tell whoever, whatever they want anyway. Will it truly help, then?
And what if they try to pin accountability on your team for outcomes that were not within your control?
Furthermore, I'd caution that sometimes you have the best intentions and your desire to help everyone involved just doesn't go the way you want, and instead of things ending up less dramatic, your involvement creates triangulation and therefore MORE drama. In recent pages of my blog I talk about the situation Magdlyn mentioned. I had a friend I brought into our club, she's the hot young new girl, all fresh and untouched and enthusiastic, bright-eyed newbie type.
A poly man leapt at the chance to try and date her, but she was not expressing what seemed like enthusiastic consent to me. One of his pre-existing partners felt threatened and upset. I was trying to empower the new girl to either consent with enthusiasm, or else, for the love of god, just say NO to this man if that's where she was at. I was trying, at the same time, to talk his other partner off her ledge (daily, for a while there) and tell her this new girl was not a threat.
When the man found out his previously-existing partner was discussing (processing) "his personal business" with me/others, he broke up with her, which has been nearly devastating for her to deal with. The new girl meanwhile hit her "nope" point with the "drama" and has cut ties with the club and stopped even being friends with me. So despite my desire to HELP, it all just blew up.
And (sorry for the novel here) that's going to be the risk. Your intentions are great, you want to help, you try to be ethical... and it just ends up a mess instead, leaving you feeling more responsible than you'd like for a whole lot of hurt feelings and negative outcomes.
So, if anything, I would watch out for triangulation, maintain very strong confidentiality, do NOT take on the role of mediator (unless both parties are in the room together) and avoid being go-betweens. Make it more about offering resources, such as life coaching, poly/kink friendly counselors, crisis centers, etc. Like, create a directory and do the work of maintaining active records on who is taking new clients, who is responsive to phone calls, etc. Try to even get educators to your group, if you can, like non-violent communication classes. Focus on giving people tools to better manage their own lives, rather than taking an active role in trying to manage the people.