I tend to write an email first about the topic of discission and then talk about it also just to clarify that the person understood me and so I can see their body language. Its necessary for me to do this so I can gain confidence in communicating with the person and so we can both get used to talking about issues together.
If you do a search for "communication" and/or lookat the stickies you will find more on communication. I also suggest doing a general search on the net for NVC. Very useful coimmunication style. Its changed my life using the techneques.
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