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Originally Posted by JRiverMartin
Use "I" statements instead of "you" statements. "I think you're wrong" is easier to accept than "you are wrong." Directness works better than manipulation.
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I found this one to be important. The basic rule we worked out was that if you are talking about emotions, they rarely start off with "You." Don't say "You are being a jerk" instead say "I am feeling like you are not listening to me." It is much more informative and less likely to put up emotional defences.
Quote:
Originally Posted by Olivier
Step 2) After these 3 things, you say the words AND I also wanted you to know (don't use 'BUT' or something else cause that's gonna put up a wall right away.
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I have heard this one before. At first I was skeptical. However, I played around with it and I realized that "and" makes the other person more open than "but."