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Old 09-19-2011, 09:28 PM
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SNeacail SNeacail is offline
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Join Date: Aug 2010
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Avoid "Why" questions as they tend to put the other person on the defensive. I guess it also ties into the "I" vs "you" statements.

"Why does this subject make you so upset?" vs "I'm struggling to understand your depth of emotion to this subject!"
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